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2/26/2004 11:01:00 PM | Justin

John Kerry's outsourcing Bill

Anyone hear about John Kerry's recent senate bill designed to curb tech support outsourcing to India? I'm a Kerry supporter, but personally I don't like the sound of it.

The bill would require all foreign call centers to disclose their location at the beginning of the conversation. The irony is that I found the way Kerry's websites defends the bill to be more troubling than the criticisms of the bill. If you're going to pass a bill to protect jobs, just say so. Don't hide your intention inside accusations that people in poor countries are dishonest, like the following:


"Lastly, consumers are deeply concerned with the growing phenomenon of identity theft. Efforts to stem this tide and keep up with the technological advancements that enable these crimes have done little to allay those concerns. This trend becomes all the more frightening when millions of calls involving personal financial transactions are routed across our borders where laws and law enforcement are even more remote to U.S. customers."


Sure, consumers may be concerned about identity theft, but is there any evidence that putting call centers in India and other developing countries leads to identity theft? Kerry's website certainly doesn't supply any. I've heard of a lot of call scam, but none directly linked to legitimate foreign call centers. If anyone has this evidence please share. If not, then I can't help concluding that the allegation is simply racist.



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